Return Policy & Terms
If Your Parcel Does Not Arrive
If your parcel does not arrive within 45 days (airmail) or 75 days (ground mail), contact us. If the package is not found within 30 days after that, you receive a full refund or a replacement — your choice. Customers are responsible for any additional charges such as taxes or customs fees.
Delivery Delays
Due to events beyond our control in recent years — epidemics like COVID, wars in various parts of the world, and chaotic, weekly changing customs duties — we are not responsible for any parcel delays, as we have no control over them. Regardless of this, if your parcel is not delivered, you will receive a refund or a new item.
Return Procedure
- We submit a tracing request to the postal service.
- The postal service reviews it within the timeframe established by the Postal Convention.
- Based on the review, we will either refund or send a new item (your choice).
Shipping terms and delivery times are described on the Shipping page.