Are your items original?
Yes. All our products are original. We get it primary from factory. All factories you can see on brand page (http://weapon.moscow/brands)
Are your items new?
Yes. We sell ONLY new items in mint condition.
Do you offer wholesale price?
Yes. However, we offer wholesale price for all orders over 600$. Please email to [email protected] for any wholesale enquiry.
Payment & Shipping
What payment methods do you accept?
For the convenience of our valued customers, we accept lots of different payment options:
- PayPal - standart method of payment by default.
- Western Union
- Wire Transfer
Which countries do you ship to?
We ship all our products to any countries all over the world.
How long is shipping going to take?
All products are shipped via Standart Mail with insurance. After getting cleared payment we will ship in 2-3 business days.
AFTER SHIPPING WE WILL SEND TRACKING NUMBER TO YOU AND YOU CAN CHECK YOUR ORDER IN ON-LINE MODE
Europe: 10-15 days
Worldwide: 14-18 days
Delivery times are based on working days and are approximate only. No liability is accepted for late delivery.
Delivery times may vary according to custome laws and rules in your country, weather, road conditions and seasonal overload such as Christmas.
Can I have the tracking number to check the status of the shipment?
The tracking number will be sent to you in email directly from the postal carrier once your order is shipped.
I want to change my address for my shipment. What should I do?
You may change your address before your order is shipped. Please write to us to request for change of address as soon as possible. If your package is already shipped, or if the package is undeliverable and returned to us, a reshipment fee may be applied for shipping the order to you again. However, it is more important to fill out your address carefully when you are placing an order.
I have not received my item, the shipment might be lost. What can I do?
If you have not received your order after the delivery time, you can write to us to report a lost shipment. Any address with 3 lost shipments reported will be considered as a "bad address". In order to make sure the packages are delivered correctly, all "bad address" orders must be shipped by Express delivery service. If you happen to encounter lost shipment frequently, please double check your postal address with your local post office or provide us with another mailing address to ensure you receive your order.
There is something wrong with my order (either the item is incorrect, damaged or missing). What should do?
Please double check if you have placed your order correctly before contacting us. If there is really something wrong with your order, feel free to write to us and we will fix the problem for you as soon as possible.
Defective or Damaged Items
What can I do if I have found damaged items in my order?
Please email us within 14 days of delivery, with your order number and a description of the damaged item. Please note that unauthorized returns may be refused.
Do I need to bear the return shipping or postage charges?
If the returned item is confirmed damaged, we will bear the return postage and reimburse the relevant amount by Store Credits. However, we will ONLY be responsible for the return postage if you return the item by standard Air Mail. Please also note that we will only be responsible for the regular Air Mail shipping cost of the replacement item.
Where do I send the products that I want to return?
Name: Sergei Bolshakov
Address: 3/2 Malaya Bukharestskaya str. kv. 198, Saint-Petersburg, Russia, 192288
How do I submit a return request?
Please email us at [email protected] for any return requests.